Frequently Asked Questions
Everything you need to know about Baseus products and services.
What is the standard shipping time for Baseus orders?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international delivery times vary by location between 7-21 business days.
Does Baseus provide a warranty on electronic accessories?
Yes, all Baseus products come with a standard 12-month warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Are Baseus chargers compatible with fast-charging standards?
Most Baseus power products support major fast-charging protocols including Power Delivery (PD), Quick Charge (QC), and PPS, making them compatible with modern smartphones, tablets, and laptops.
What is your return policy for unsatisfied customers?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund.
How can I verify if my Baseus product is authentic?
Every genuine Baseus product features a scratch-off security label on the packaging. You can enter the unique code on our official website to verify its authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.