Returns & Exchanges
At Baseus, we stand by the quality of our innovative electronics and offer a 30-day money-back guarantee for products purchased directly through our store. If you are not completely satisfied with your purchase, we are committed to making the return process as seamless as possible.
Initiate Your Request
Log in to your account and navigate to your order history to submit a return request or contact our support team with your order number and reason for return.
Receive Authorization
Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack and Ship
Securely pack the item in its original packaging, including all accessories and manuals, and attach the provided shipping label to the outside of the box.
Inspection and Refund
Once our warehouse receives and inspects the item for any damage, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing